help.sfusd.eduTechnology Support & Service Request

Technology Support & Service Request English (United States) español Filipino 日本語 Tiếng Việt 中文（中国） 中文（台灣） Submit a request Sign in Breaking News The Latest ★ How do I access my school voicemail? ★ How do I remotely access my Mitel office voicemail from home or outside the office? ★ How do I forward my Mitel calls to another phone number? ★ How do I clean or disinfect my computer or other device? ★ How do I install the VPN (Global Protect) client on my device; I already have an authorized account? Add School Messenger App to communicate with Families & Students See all 7 articles How do I...? Security and Safety ★ Is Your School Site Digital Citizenship Certified? ★ Phishing: Not As Fun as it Sounds Online searches and search engines restricted for safety while on SFUSD network. Google: Sign-in Changes for Increased Security Where can I find resources about phishing and email scams? Telephones and Telecommunications Where can I find a user guide for my Polycom SoundStation telephone conference system? Where can I find a user reference guide for my district office Mitel telephone? How do I get a headset/headphone for my Mitel telephone? TeacherVue and Gradebook ★ How do I submit grades for middle school or high school student report cards using Synergy TeacherVue Grade Book? How do I find my student SFUSD account information (username and/or password)? I’m a classroom teacher. Synergy: Self-Paced Teacher Portal (TeacherVUE) Guide Middle or High school teachers see N/A when submitting final/semester grades for report cards in TeacherVue Gradebook How do I view a student’s transcript using TeacherVue? How do I create student progress reports in Synergy TeacherVue Grade Book? See all 11 articles Synergy Student Information System ★ My student can’t log in to the SIS Student Portal (StudentVue). What do I do? How do I add students to my caseload in Synergy School Student Groups? What is new in Synergy TeacherVue for Fall 2019? How do I find information about the 504 Plan in Synergy Student Information System? How do I find out what the numerical code key for district course IDs for middle schools mean? How do I find out what the numerical code key for district course IDs for high schools mean? See all 42 articles Using District Email How do I set up my SFUSD email account on my iPhone or other iOS device? What are the SFUSD Password Requirements? How do I set up my smartphone to access or sync with my SFUSD District email or calendar or contacts? How do I change my email address or SFUSD login name? I recently changed my legal name. How do I forward my SFUSD district email to my personal email account, like Gmail or Yahoo? How do I check or login my SFUSD district email? See all 8 articles Purchasing, Acquiring Software & Disposing of Computers and Other Equipment Purchasing District-Approved Digital Tools How do I return a Laptops for Educators (L4E) laptop computer? I am leaving the SFUSD or am changing my position. How do I purchase iPads? I am considering purchasing iPads for my school. What do I need to know? How do I get the standard Windows or Apple computer set up or image on my new computers? How do I register donated computers and other equipment? I want to add equipment to SFUSD inventory. How do I get rid of old computers or other equipment? See all 7 articles Google Apps for Education (GAFE) How do I get a new Google Voice account phone number or set it up with my SFUSD Google Account? How do I back up my MacBook files to Google Drive? How do I get Google Sites turned on for my middle school? Where can I find training resources for Google Apps? Former employee access to SFUSD Gmail, Google Drive, Google Classroom, Google Forms, etc. What happens to student Google account documents and other files when a students leaves or graduates from the SFUSD? How can they access their account or files? See all 13 articles General Topics How to I change a grade on a middle school report card? I am a classroom teacher or an authorized school faculty or staff member. How do I change a student/parent/guardian/family, address? How do I view conference rooms available and/or reserve a meeting room ? How do I get Microsoft Office Suite (Word, Excel, PowerPoint) installed on my SFUSD-issued Laptops for Educators (L4E) device? How do I install a printer on my MacBook Air? It’s a Laptops for Educators (L4E) device. Where can I find the instructional calendar for the 2019-2020 school year? See all 29 articles Smarter Balanced Assessment System - SBAC How do I find the OS and iOS and Browser Requirements for SBAC testing? Can the District supply us with headphones, mice or keyboards? SBAC testing known issues. My MacBookAir is freezing. How can I get it working? Should we use iPads for SBAC testing? Where can I find a user manual for my device cart? See all 10 articles Lost or Stolen Equipment Procedure How do I report lost or stolen SFUSD-owned equipment? Other systems in the SFUSD How does a parent or guardian accept an EPC student assignment offer using ParentVue? How do I find information about the online process for submitting a Memorandum of Understanding (MOU)? How can parents/guardians stop receiving sms text messages from the SFUSD via SchoolMessenger? How do I reset my SearchSoft account password? How can I find SchoolMessenger opt-in flyers to share with my parents and guardians so that they can receive SMS text messages? How can a parent/guardian update their contact information in ParentVue? See all 33 articles Classroom/Instructional Technology How do I submit or enter my elementary physical education (PE) instructional minutes? How do I use the SchoolMessenger App for Teacher Initiated Messaging (TIM) for my classroom? I’m a classroom teacher and want to reach my students and/or their parents/guardians. How do I get students badges to log In to Chromebooks with Clever Badges for K-3 Students? Designate a Digital Learning Facilitator & Cohort Support How do I create/print Clever badges for my students. How do I sign in/logon to Chromebooks with Clever Badges? See all 22...